Shipping & Returns
How can I track my order?
Once your order is packaged and labeled, you will get a shipping notification email containing the tracking number. The tracking number will update within 24-48 hours.
How do I cancel my order?
As long as your order has not yet been shipped, you can cancel it. Contact firstname.lastname@example.org with your order number and we'll be happy to process your cancellation.
What kind of shipping/packaging materials do you use?
We use cardboard boxes and bubble mailers. We utilize plastic bubble wrap and styrofoam packaging peanuts to protect glass products. We always urge our customers to recycle all packaging when possible for the goodness of the environment.
What is Flower & Folk's return policy?
If your items are damaged or broken please email email@example.com with a photo of the damaged item, and we'll be happy to issue a refund or a replacement.
If your item is not damaged, we do accept returns on select items – unopened, unused non-limited edition soap and candles can be returned for a refund. We also do not accept returns on sale items. We will not return shipping charges for items that have not been damaged. Recipient must pay to ship unopened items back and a refund will be issued upon arrival at our facility. Returns must be requested within 14 days of receiving product.